FAQ Smart Door Locks Knowledge Base

GENERAL INFO

What are smart door locks, and how do they work?

Smart door locks are advanced locks that allow you to unlock your doors using methods such as smartphone apps, keypads, fingerprint recognition, or face recognition. They work by connecting to your phone or Wi-Fi network, enabling keyless entry, and allowing remote access, monitoring, and control.

What types of entry options do the smart door locks offer?

Our smart door locks support various entry options, including PIN codes, fingerprint recognition, smartphone access via app, RFID cards, and physical keys. Select models also feature face recognition for added convenience.

Are smart door locks compatible with other smart home devices?

Many smart door locks are compatible with other smart home devices, such as security cameras, alarms, and voice assistants (like Amazon Alexa and Google Assistant), allowing for a fully integrated security experience.

Are voice assistant integrations available?

Many of our smart door locks integrate seamlessly with voice assistants like Amazon Alexa and Google Assistant, allowing voice commands to lock or unlock your door.

COMPATIBILITY & CONNECTIVITY

Do you have a Control4 drive for your smart locks?

We do not have a programmed Control4 driver available. However, we do offer an SDK file, which can be used by a qualified developer to create custom integration with the Control4 system.

Can I control my smart door lock remotely?

Yes, if your smart door lock is connected to Wi-Fi, you can control it remotely through a smartphone app. This allows you to lock or unlock the door from anywhere, monitor access, and receive real-time notifications.
Related Tech Talk: Beyond Boundaries: The Freedom of Remote Control Management with Smart Door Locks

Can I use a smart door lock if I don’t have Wi-Fi?

Some smart door locks can operate with Bluetooth alone, allowing for keyless entry without Wi-Fi. However, a Wi-Fi connection may be required for remote access, monitoring, or integration with other smart home devices.
Related Tech Talk: Top 5 Things You Should Consider When Buying a Smart Door Lock

What are the supported smartphone platforms?

Our smart door locks are compatible with iOS and Android devices, accessible through The Connected Shop app, allowing full control and remote access.

Are these locks compatible with mortise or deadbolt systems?

The Connected Shop offers both mortise and deadbolt smart lock options. Ensure you select the correct model based on your door’s lock type.

SECURITY & USER MANAGEMENT

Can I manage multiple users with a smart door lock?

Yes, smart door locks allow you to set up multiple users with unique access codes or digital keys. You can monitor who enters and exits and restrict access based on user permissions or schedules.

Can I set up temporary access codes for guests?

Yes, many of our models allow you to create temporary or time-restricted access codes, ideal for guests, service providers, or deliveries.

How many fingerprints can the lock store?

Depending on the model, our smart door locks can store between 50 to 100 unique fingerprints, making them suitable for both home and office use.

What is the unlocking speed for biometric smart door locks?

Our fingerprint-enabled smart door locks have an average unlocking speed of less than 1 second, offering quick and seamless access.

INSTALLATION & SETUP

Can I install a smart door lock myself?

Yes, many smart door locks are designed for DIY installation and come with easy-to-follow instructions. However, for more complex installations or integration with existing security systems, professional installation is recommended.
Related Tech Talk: DIY vs. Professional Installation: How to Secure Your Smart Door Locks the Right Way

Are the smart door locks weather-resistant?

Yes, most models are weather-resistant and suitable for outdoor use, with ratings up to IP65, protecting against dust, water, and weather elements.
Related Tech Talk: Exploring the Waterproof Features of Smart Door Locks: Are They Up to the Challenge?

What happens if the power goes out?

Most smart door locks come with backup options, like physical keys or battery power, so you can still access your property in case of a power outage.
Related Tech Talk: Smart door lock Battery Life: What to Expect and How to Handle a Dead Battery

FEATURES & FUNCTIONALITY

Is there an emergency power backup option?

Yes, our smart door locks feature an external USB power port to connect a portable power bank, ensuring you can unlock the door in case of battery depletion.

Do the smart door locks have an auto-lock feature?

Yes, many of our smart door locks offer an auto-lock feature, which can be customized for automatic locking after a set duration or when the door is closed, providing added security.
But there is only smart door lock model that has an auto-deadbolt lock feature. See Next Gen Smart Lock.

Can I receive real-time notifications when the lock is used?

Yes, all of our smart door locks offer real-time alerts via a mobile app, notifying you whenever the lock is accessed. This feature allows you to monitor entry logs and stay updated on who is coming and going.

Does the smart door lock have an anti-tamper alarm or intrusion detection?

It depends on the smart door lock model as not all models offer the tamper alarm detection.

Can I schedule automatic locking and unlocking times?

Yes, some smart door locks allow you to set schedules for automatic locking and unlocking. This is useful for ensuring your door is always secure at night or for granting timed access to guests or service providers.

Does the lock support multiple access methods (e.g., PIN, fingerprint, key, app, RFID card)?

Yes, all top of the line smart door lock models offer multiple access options, including PIN codes, biometric fingerprint scanning, mobile app control, RFID cards, and backup mechanical key. However some models are limited only to passcodes and fingerprints.

Is there a manual key override in case of system failure?

Our smart door locks include a manual key override as a backup in case of battery failure or system malfunctions. This ensures that you can still unlock your door even if electronic access methods are unavailable.

BATTERY & POWER

How long does the battery last on a smart door lock?

Battery life varies by model and usage, but most smart door locks can last between 6 months to a year on a single set of batteries. The lock will typically notify you when the battery is low.
Related Tech Talk: Smart door Lock Battery Life: What to Expect and How to Handle a Dead Battery

What is the battery life, and what type of batteries are required?

The Connected Shop’s smart door locks typically require AA batteries, with a battery life of 6 to 12 months, depending on usage. Some models come with low-battery notifications and emergency power ports.
Related Tech Talk: Smart door lock Battery Life: What to Expect and How to Handle a Dead Battery

WARRANTY & SUPPORT

Do smart door locks come with a warranty?

Yes, The Connected Shop offers a warranty on smart door locks. Please check specific product details for warranty duration and coverage, or contact our support team for assistance.

What is the warranty on the smart door locks?

Yes, alongside the standard 1-year limited warranty that covers manufacturing defects and technical issues, The Connected Shop offers a SureBright extended warranty. Customers can choose an additional 2- or 3-year warranty at the time of purchase for added protection and peace of mind. For more details, refer to the warranty options provided with each product.