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We received the product in good shape, but we need to contact some who offer tehcnical support. to wich number can I call?

Demetris was so helpful in picking out this lock for our front door. He arranged for the locksmith to install as well and it looks fabulous . Easy to use the smart feature on the phone with it. Would definitely order any lock needs with THE CONNECTED SHOP again .

I wish there was more features on the lock. I wish that I could unlock the door without having to receive a notification from the lock itself. It would be nice to put it in passage mode through the phone or linked device. Instead of having to enter a code that way, I could leave it in passage mode during the day or the weekend when people are in and out, then lock the door remotely with my phone.

Love this thing! Took me years to find a smart door lock for our ThermaTru French Doors. Have everyone in our family’s finger finger print program. The tech and customer support staff were super responsive!!!! Totally impressed by the service and product!