The Connected Shop

Alex was very patient and capable leading us through a successful solution to our problem.
I wasn’t able skeptical initially about solving the problem virtually but was very satisfied.

Alex was excellent and had a lot of patience and and was very helpful working with us programming all aspects of our new lock.
My only complaint is that local technician who installed the lock was very expensive. I wish he had helped with the programming as well.
Overall, a great purchase and experience.

The virtual team that helped us get the lock installed were incredible. Malcom had incredible patience as we worked through the steps. The team stayed on to make sure everything worked as described. No local locksmiths would even touch the door, the Connected Shop saved the day and saved us having to replace the door in order for an electric lock to work! Thank you so much.

This door lock system is easy to install and works flawlessly. It is well worth the price.

They don’t send manuals, they send a little card with a QR code for an online manual and for both of my locks I got a QR code for the wrong manual. If they could be a bit better about getting you the correct information for the hardware then this would be a perfect product. However their tech support is great even if you do have to schedule it in advance

The Connected Shop delivered exactly what the claimed. They are a very professional group providing a product that allows me as a custom Home Builder to stand distinctly apart from the competition. Dimitris was a great asset, and the locksmith recommendation is one worth pursuing. Excellent job guys, well done.

I sell doors with multi-point hardware, and customers have been asked for an electronic lock solution for a decade or so. We now finally have this option. It seems to work well. Options for unlocking are thumb print, small card remote, code or even your phone over wifi, I think, but I haven't set that option up yet.

The tech support was great for helping me rest the door lock. They even made a video of how to do it and sent it to me. This is above and beyond support.

I love this lock. It's attractive and easy to use, once you set it up. Our locksmith helped us at first, so that got us over the initial learning curve.

We had a great experience with Connected Shop, and especially with Nicolas. He was consistently available, responsive, and genuinely helpful throughout the process.

Our project required coordination between Connected Shop and Pella for a new door and window installation, and Nicolas was excellent at collaborating with everyone involved to make sure the final result was not only beautiful, but also secure, functional, and properly integrated with the smart lock system.

With smart doors and locks, the details really matter: compatibility with the door hardware, proper alignment, reliable locking, power and connectivity, ease of everyday use, and making sure the system remains secure without compromising the appearance of the door. Nicolas understood those details and was very patient in helping us work through them.

What stood out most was his willingness to collaborate rather than simply sell a product. He stayed involved, helped troubleshoot questions, and made sure the smart lock worked well with the overall door installation.

We are very happy with the final result and would definitely recommend Connected Shop, particularly Nicolas, to anyone looking for a smart door or lock solution where design, security, technology, and reliable support all matter.

Excellent. Very patient and kind with me.
I struggle with some of this new technology. David was very helpful.
Thank you!

David was very knowledgeable and patient as we worked through a system reset and setting up admin etc.

I was skeptical about whether my smart door lock would fit my custom door. Much to my surprise they fit perfectly. The key is to follow the instructions on proper measurement before placing your order. I made the mistake of trying to find my own locksmith for the install, which was a waste of time and money. Do yourself a favor and use The Connected Shop's locksmith sourcing inventory. They guy they found knew what he was doing and was very reasonable. I'm very happy with the finished product!

I was surprised at how few options were available for my new multi point lock doors, and I had not seen the Connected Shop lock in person. But I felt like the Smart Lock Slim lock was my best overall option and now, after plenty of use, I can confirm that it is a great product. The build quality is excellent, the functionality is robust, and it is a great looking lock imo. The app is a bit basic, and it would be nice if the door could stay unlocked, but otherwise I have no complaints.
I also could not have managed the install so smoothly without the help of Malcolm Loncke (the locksmith that Connected Shop put me in touch with). Malcolm is professional, efficient, and takes the time to explain how everything works. He truly cares about doing the job right and was responsive with a few follow up questions. If he happens to be available to you, I highly recommend hiring Malcolm to insure a smooth integration.

I had ordered a slim lock but failed to request the mortise. After discovering this, I requested support on the weekend. I did not expect to get any contact for days. To my surprise, I was contacted the next day by Scott and he took the time to listen to my issue. He asked me questions and asked for pictures of the existing lock. Within a day, he and the team came up with a solution for me.
He was very professional and I do appreciate his concern and speedy reply.